Overview

We’re on a mission to provide our patients with accessible and dependable healthcare at a fraction of today\''s cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients\'' needs and schedules. The pandemic accelerated flexible, remote, and innovative healthcare solutions, including telemedicine. We have delivered over 12 million consultations across the UK, Germany, France, and Ireland, empowering millions to access healthcare when they need it most. We aim to be the largest digital primary healthcare platform for people across Europe.About the roleThe Senior Data Analyst at ZAVA will be responsible for understanding, and helping others understand, how to optimize our products and services for patients across multiple locations. With millions of data points accumulated over 12 years of operation, the role involves leveraging this wealth of real-world experience to guide future decisions. The Senior Data Analyst will use insights from past data to inform and validate the direction of our future initiatives. They will create tools and dashboards to break down key drivers of product performance in clear, actionable ways and help define KPIs and end-to-end patient flows. This role will drive performance by surfacing insights, supporting tactical decisions, and influencing product strategy with a compelling, evidence-based narrative for both technical and non-technical audiences.Key Accountabilities

Lead a collaborative problem-solving process to define meaningful, relevant, and easily understood KPIs around product performance.Create end-to-end analyses and dashboards that visualise key metrics across product improvements, clinical, operations, marketing and other functions, transforming data into actionable insights.Seek and validate trends in data that help the business grow by focusing on good patient outcomes.Collaborate with team members to understand user behaviour through experimentation and testing.Support A/B and multi-variate testing and other best-practice analytical techniques during feature development.Identify tracking requirements to enable accurate reporting/measurement and work with developers to implement them.Develop and maintain our business intelligence tools (DBT and Lightdash) by adding new metrics aligned with business interests and product development.Act as a passionate ZAVA data advocate, inspiring others to embrace data through storytelling and evidence-based insights.What we would love you to have

Technical skills and experience:Strong SQL skills and experience with data warehouses (preferably AWS) and data transformation tools like ETLeap and DBT.Strong experience with business intelligence tools such as Lightdash or similar.Confidence in managing senior stakeholders (Heads of and C-suite) from across the business.Excellent attention to detail and ability to identify anomalies and spot trends early.Experience with web tracking tools (Segment/Google Analytics).Nice to have (not essential):Experience in the healthcare industry or a tech companyExperience with A/B testing tools and practical examplesMentoring analystsTeam collaboration and ability to follow tasks through to completionAbility to adhere to regulations and policiesDesire to help patients, with caring and empathetic approachStrong initiativeHumility:

listen, take feedback, and be kind and caringInquisitiveness:

question the status quo and try new approachesResilience:

embrace change and face challengesMacher:

be innovative and build things that make a differenceCollaborative:

work well as part of a team and support othersWhat you can expect from working at ZAVA

Knowledge sharing:

continuous learning from each other in a collaborative environment.Data variety:

access to sensitive patient data, marketing, and web analytics.Make an impact:

define meaningful KPIs and see the value of insights in the business.Trust and autonomy:

manage your schedule and run projects end-to-end. Most analysis will be in SQL, with flexibility to use Python or R and to explore new tools and ways of working.Benefits

33 days per annum pro-rata (inclusive of public and bank holidays) + birthday offFree access to Wellness Cloud, advice, counselling, and corporate discounts20% off all ZAVA products and services for you and your friends and familyRemote, hybrid, and flexible working (role dependent)Flexible bank holidays£500 training budget per year after probationHealthcare cash back plan through SimplyHealthCompany sabbatical after 2 yearsOpportunity to work from overseas for 2 months each year (role dependent)Cash vouchers after 3, 5, and 10 years of service

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