OverviewRole |

Deputy General Manager

Location |

Birmingham Bullring

Salary |

Up to 38,000.00 per year

Contract |

Permanent

About Us

Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience, because bowling is not the only thing we’re good at, we have arcades, beer-pong, e-darts, virtual reality, karting, shooting booths, karaoke booths, batting cages and much more!

Could you be what we’re looking for?

Our ideal candidate is a Deputy General Manager who has a passion about delivering excellent guest service, developing their team through coaching and training, and has the ability to run a large, multi-faceted business, with multiple revenue streams.

Responsibilities

Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance

Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff

Full profit and loss responsibility

Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs

Be fully accountable for all process and procedures within the business from daily transactions to inventory management

Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities

Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests

Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

Qualifications

3+ years of Management experience in the leisure, hospitality, or FandB sector

Able to lead by example and supervise a team

Inspires and motivates wider teams to deliver an outstanding guest experience

Welcoming, and supportive of those around you

Positive, can-do, and problem-solving attitude

Ability to create a sense of fun

Able to work shift patterns

What We’ll Offer

28 days holiday per year

Company pension contribution

Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)

25% off food and drink

Get involved with different social activities throughout the year through our team social calendar

Annual team awards party

Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.

Cycle2Work scheme partnered with Halfords

Refer a friend scheme

To ApplyAll candidates must be fluent in written and spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get in touch asap to find out more and join us!

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