Contract Type:

15-month fixed term contract (maternity cover), full time, 37 hours per weekReporting to:

Head of Commerce

Job PurposeAn exciting opportunity for an experienced and talented manager within the Conference and Events sector, this fixed-term role is all about leading and supporting a dedicated team to deliver the best experiences for our customers as well as driving forward the sales function for the Museum Conference Centre.

You will use your previous experience of the Conference and Events market to effectively manage enquiries, negotiate contracts and liaise with customers on all aspects of their event, providing an exceptional level of customer satisfaction along the way to encourage repeat business.

You will be heading up a team of four people - a Sales Executive who handles incoming sales enquiries and three Conference and Events Coordinators, who act as the primary point of contact for clients following hand-over from the sales team.

Were looking for someone who isnt afraid to get stuck in with the day-to-day running of this busy department and who can effectively guide a team to success using their well-established leadership skills.Main DutiesLead the Conference Sales and Coordination team and undertake Line Management responsibilities, such as ensuring effective communication, training and development and conducting annual performance reviewsQualify and respond to incoming enquiries within agreed timescales, producing professional proposals and advising clients on how best to use the venuePractice effective yield and diary managementWork with the Head of Commerce to identify and create opportunities for proactive sales approachesEstablish a thorough understanding of clients and prospects business objectives and requirementsDevelop strong relationships with clients in order to maximise rebooking ratesIdentify and develop client accounts, and apply sound sales strategy to maximise revenue long termContinually develop the sales story and share evidence of client success with all client-facing colleaguesWork collaboratively with the Marketing Team to help create compelling advertising campaignsConsult with clients to understand their conference needs and expectations for their events, advising them on best use of the venue, creating proposals and securing salesSupport the coordinators to manage all logistical aspects of a clients event, including the booking of meeting rooms, catering and audiovisual equipmentAccurately input data into the booking systemManage client contracts, ensuring all details regarding dates, room usage, catering, and audiovisual requirements are accurately documented.Increase revenue by identifying needs, presenting solutions and upselling as appropriateBe responsible for departmental financial targets and compile revenue reports where requiredWork closely and effectively with other departments, communicating all relevant information to the talented Operations Team to ensure complete customer satisfaction.Ensure all events comply with relevant laws, regulations, and safety standards.Arrange and conduct site visits with potential clients

Other DutiesTake responsibility for your own health, safety and welfare, ensuring compliance with Trusts Health and Safety policies, procedures and safe systems of workBe responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trusts Equal Opportunities PolicyUndertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection RegulationActively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested

Knowledge, Skills, Experience and Attributes RequiredExtensive experience of the Conference and Events industry with 3+ years in a sales management role within a conferencing facility (such as hotels or dedicated Conference CentresSkilled salesperson with a proven track record in proactive salesIn depth knowledge of conference venue capabilities (such as room layouts, audiovisual systems, and catering options etc.).Experience managing a team of people with a talent for getting the best out of individualsExcellent communication and interpersonal skills with the ability to forge strong working relationships with colleagues and clients.Exceptional organisational and time management skills to handle multiple tasks, priorities and deadlines effectivelyDetail-oriented approach to ensure accuracy in all aspects of event planningProficiency in event management software and tools.Good financial acumenConfident and professional phone mannerClient focused with excellent customer service skills

BenefitsTo support our staff both inside and outside of work, the Trust offers 26 days of annual leave per year (pro-rata for part-time employees) plus bank holidays. You will receive staff discounts in our gift shop and onsite café as well as a number of free tickets each year for friends and family to visit the Museum.Employee well-being is paramount at the Trust, and we therefore offer enhanced occupational sick leave and pay as well as enhanced family-friendly leave and pay.We operate an ad-hoc home working policy to allow for maximum employee flexibility, however, please note regular hybrid working is not available for this role.Joining the British Motor Industry Heritage Trust as an employee will give you the opportunity to develop your career in a friendly and supportive environment while working for a charity dedicated at preserving and sharing Britains automotive heritage.

Inclusion and Diversity StatementAs an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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