Head of Healthcare Design & Performance

Overview
We have a fantastic, high-impact senior leadership opportunity for a medically qualified doctor with substantial experience in improving the healthcare that customers receive. This is a brand-new position in AXA Health''s Commercial team. You''ll be responsible for cost, quality, and outcome effectiveness of the journeys our customers take in accessing healthcare, and end to end quality and value of healthcare in condition areas. The role is hands-on, leading a specific team to drive, not just advise, the improvement of the quality and value of the healthcare our customers receive.At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You''ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events. Flexible working arrangements are welcome and can be discussed with Talent Acquisition.
Responsibilities
Lead strategic design and continuous improvement of condition-specific healthcare journeys, aligning with AXA Health goals of managing claims spend inflation and enhancing healthcare outcomes.Establish and monitor key performance indicators (KPIs) related to healthcare specialty and journey effectiveness, cost management, and patient outcomes, using data to drive continuous improvement.Identify, select, and plan cost management initiatives that contribute to controlling healthcare spend, ensuring they are evidence-based and aligned with industry best practice.Utilise deep subject matter expertise to design and implement end-to-end healthcare pathways that ensure seamless patient experiences and optimal clinical outcomes, while managing transitions between care settings.Manage change in healthcare delivery, engaging stakeholders and communicating changes effectively to minimise disruption and enhance adoption.Responsibility for horizon scanning teams. Collaborate with medical and research teams to integrate case-specific research into design and delivery of healthcare journeys, ensuring clinical evidence and best practices inform all initiatives.Oversee initiatives in priority condition areas, focusing on designing comprehensive strategies that enhance healthcare outcomes while ensuring cost-effectiveness and quality of care.Act as business lead for non-clinician, non-facility healthcare supplier relationships, ensuring effective collaboration and alignment with external partners to support the delivery of healthcare journeys.
Qualifications
Medically qualified doctor and experience in a similar role.Financial and business management expertise.People and resource management expertise, including clinical and non-clinical colleagues.Demonstrable experience of leading major strategic initiatives or change programs in complex environments with multiple stakeholders.Excellent analytical skills with the ability to guide and support analysts to design, deliver, and interpret complex data sets.Proficient in data analysis tools and software relevant to healthcare analytics.Knowledge of regulatory requirements and standards in healthcare data management.Awareness of the regulatory and compliance environment affecting both our processes and people.Eligible and authorised to work in the United Kingdom (precondition of employment).
Equal Opportunities and Diversity
AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident ''Offer of Interview'' scheme. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics.
What we offer
Competitive annual salary dependent on experience; annual company and performance-based bonus; cash car allowance; contributory pension scheme; life assurance; private health cover; 28 days annual leave plus Bank Holidays; opportunity to buy up to 5 extra days leave or sell up to 5 days leave; wellbeing services and resources; AXA employee discounts.
Compliance and Interview Process
As a regulated financial services company, all successful candidates will be subject to pre-employment checks and adherence to PRA Insurance Conduct Standards and FCA Conduct Rules. This position is defined as an Insurance Distribution Directive (IDD) role with background screening every 4 years. If you require accessibility support, contact the Talent Acquisition team via the responsible TA contact listed in the advert.
We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.
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