The Role: We re looking for a Claims Assessor to join our team at Agria Pet where you ll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products. Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we re committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you ll need a passion for providing fantastic customer service! Ideally you ll have experience of working within the pet insurance industry handling claims, or perhaps you re a Veterinary Nurse looking for a change in career. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week induction in the Aylesbury office when you start. You must be able to commit to this arrangement and start date in order to be considered for this role. What you ll be doing: Accurately enter claims data onto our in-house system. Validate and assess a variety of claims across a range of products. Ensure a comprehensive understanding of Agria s policy terms and conditions. Research and request missing information to expedite prompt claims assessment. Compose/edit correspondence ensuring all documentation is professional and correct. Ensure that claims assessment service levels are adhered to. Assess and complete the ..... full job details .....