Your new company Our client are a large financial services firm who are a leader in their sector delivering investment management services around the UK. They are hiring a Workplace Experience Manager to support their facilities and property team and ensure top-quality client-facing workplace services in their London office.Your new role As Workplace Experience Manager, you will ensure the delivery of consistent and high-quality client-facing workplace services, including events services (encompassing both reception services and client hospitality) for the London office, which includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the group, liaising with the relevant support teams within the wider facilities function, such as IT as necessary. You will assist the Senior Facilities Manager with the delivery of service excellence for internal and external stakeholders. You will also ensure that the client-facing workplace services and events functions operate effectively and that relevant processes operate efficiently. Key duties will include:Managing the group room booking system and processes.Manage and lead the client-facing workplace experience team.Manage client waiting and meeting room areas.Foster a culture of continuous improvement for relevant functions.Manage client hospitality functions such as catering, events, booking systems and more.Reporting to line management on ..... full job details .....