IT Support Engineer (Education)Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate.Our client offers fantastic training and an access to the latest training and certifications within their field to you can continue to grow and develop your career.Core responsibilities:Resolve escalated technical issues across infrastructure, cloud, networking, and applicationsDiagnose, troubleshoot, and implement configuration changes across customer environmentsManage incidents in line with SLAs, KPIs, and best practiceCommunicate clearly with customers, managing expectations and providing updatesMaintain accurate ticketing, documentation, and knowledge base articlesIdentify recurring issues and contribute to service and process improvementsSupport projects alongside senior engineers and solutions teamsParticipate in disaster recovery, business continuity, and security activitiesWork with vendors and third parties on escalations and advanced fixesKey technical experience:Experience working in a school environment with understanding of safeguarding and data protection ..... full job details .....