We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents'' lives. Successful candidates must have a in date DBS in place. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents'' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of ..... full job details .....