IT Support Engineer - apps, OS andamp; infrastructure; Stroud, Gloucestershire with WFH, £35-45k + Benefits Enthusiastic IT/Systems Support Engineer/Analyst with broad andamp; proven support skills (Windows OS, software andamp; network) sought by an established andamp; successful Stroud based IT company. The IT Support Engineer provides support to both external clients as well as the internal team and offers lots of autonomy and opportunity to further improve both the systems andamp; support processes. You will have previous experience in a similar, broad role eg IT/Technical Support, Helpdesk or Application Support role, dealing with both software and infrastructure issues. You will have proven diagnostic andamp; problem-solving skills, a methodical approach and a tenacious attitude as well as strong, customer focused, communication skills to ensure efficient trouble-shooting andamp; timely solution delivery. In-depth knowledge and hands-on experience of most of the following is essential:- Windows Operating Systems (installation, configuration, start-up processes, crash dump analysis, performance issues). Networking concepts (TCP/IP, DNS, DHCP, VPNs, LAN/WAN) including diagnosing network connectivity issues, Firewall rule analysis and use of tools andamp; commands such as ping, tracert, nslookup, ipconfig, netstat, arp, Telnet. Managing and troubleshooting software licensing systems (eg, FlexLM, RLM, or similar). Use of remote desktop and support tools (eg, ..... full job details .....