Network and Cybersecurity EngineerOur client, a leading global supplier for IT services, requires Network and Cybersecurity Engineer to be based at their client''s office in Edinburgh, UK.This is a hybrid role - you can work remotely in the UK and attend the Edinburgh office 2-3 days per week .This is a 6+ month temporary contract to start ASAPDay rate: Competitive Market rateKey ResponsibilitiesEnsure customers'' success by fostering a balanced relationship that benefits both company and the customer with the goal of producing the highest level of customer support and satisfactionTake a leadership role in strategising with internal staff and customers to solve and prevent re-occurrence of issuesEngage with customers on day-to-day issues; organise customer calls to facilitate implementation of solutions and Cyber Security guidelinesKnowledge transfer - write user/technical documentation and case notesAct as a technical resource for staff. Mentors staff in troubleshooting and analysis methodsPrimary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support teamAnalyse and troubleshoot issues involving all aspects of customer solutionsAdhere to all Quality processesKey RequirementsGood understanding of Network andamp; Cyber Security practice to implement in utilities systemsGood knowledge of product development in Agile andamp; DevOpsUtilities system and Power system applications supportEffective communication ..... full job details .....