Overview

We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products.This is a fantastic opportunity for someone looking to get hands-on experience, working with a well-respected list of solutions that drive growth for clients. You will learn about our extensive client list and how we can assist them with commercial and efficiency opportunities.Key Responsibilities

Deliver outstanding phone, email, and ticket-based support to clients.Install, configure, and maintain SQL and software applications.Diagnose and troubleshoot software issues, ensuring swift resolutions.Provide remote training to enhance clients’ understanding of our solutions.Maintain detailed documentation of installation procedures and troubleshooting guides.Monitor and implement software updates, patches, and security fixes.Collaborate with IT teams to optimize software performance and integration.Educate clients on software best practices and updates.What We’re Looking For

A positive, resilient Software Support Analyst with strong communication skills.Proven ability to learn and work with technical systems.Experience with CRM systems is an advantage.Why Join Us?

Life Assurance and Group Income ProtectionPrivate medical cover with cash planEnhanced Company PensionHybrid-working model with 25 days annual leave + your birthday offEnhanced maternity, paternity and adoption payGenerous training budgets and reimbursement for professional membershipsReady to Apply?

If you’re a skilled Software Support Analyst eager to make an impact, apply now! Start your journey with us today.Why ClearCourse?

We\''re a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one of the UK\''s Best Workplaces For Wellbeing in 2023.We’re committed to an inclusive culture and keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.Seniority level

Entry levelEmployment type

Full-timeJob function

Information TechnologyIndustries

Computer Networking Products, Software Development, and IT Services and IT ConsultingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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