Sales Administrator

Join our dynamic team in the-Logistics-department, where we drive efficiency and excellence in technology sales operations. We are committed to delivering exceptional service and fostering a collaborative, innovative work environment.

Job Purpose

The Sales Administrator supports the technology sales function by managing administrative, operational, and data-driven tasks. This role ensures accurate processing of quotes, renewals, and customer requests, while maintaining high-quality CRM data to enable strong forecasting and pipeline visibility.

Responsibilities

• Prepare and issue sales quotations, statements of work, licensing agreements, cloud service renewals, and contract documentation.
• Process new orders, upgrades, renewals, and subscription changes within the CRM/ERP system. Maintain accurate customer and product data, including licensing, serial numbers, contract terms, and renewal dates.
• Support the onboarding of new customers by coordinating with technical, support, and provisioning teams.
• Administer Disaster Recovery Tests: book customer tests, schedule resources, manage the customer experience onsite, and issue post-test documentation.
• Handle office administration tasks: issue access cards and WiFi codes, distribute incoming post, and order stationery and other consumables.

Requirements Skills & Competencies Essential

• Strong understanding of ERP software and general digital workflows.
• High level of accuracy and attention to detail, especially in data entry and document management.
• Excellent communication skills when working with customers, sales teams, technical departments, and partners.
• Ability to work efficiently in a fast-paced, technology-driven environment.
• Strong proficiency in Microsoft Office.

Desirable

• Experience with subscription management systems, cloud licensing platforms, or ERP tools (e.g., NetSuite, SAP, ConnectWise).
• Knowledge of basic IT terminology, such as cloud services, cybersecurity, networking, or hardware components.

Experience & Qualifications Essential

• Proven experience in an administrative, operational, or sales support role.
• Familiarity with digital sales processes, ERP systems, and customer communications.

Desirable

• Previous experience in the IT, software, telecoms, or technology services sector.
• Formal qualifications in business administration, IT, or related fields.
• Experience supporting sales of SaaS products, managed services, hardware, or cloud platforms.

Personal Attributes

• Highly organized, reliable, and capable of managing multiple tasks simultaneously.
• Analytical mindset with strong problem-solving ability.
• Comfortable working with data and technology platforms.
• Collaborative and confident when engaging with both technical and commercial stakeholders.
• Customer-focused with a professional and proactive attitude.

Key Performance Indicators (KPIs)

• Accuracy of order processing and contract documentation.
• CRM/ERP data integrity and timely maintenance of sales records.
• Quality and speed of customer communication.
• Effectiveness of internal coordination with technical and sales teams.
• Contribution to improved data quality and workflow efficiency.

How to Apply