Overview

German Speaking Customer Care Team Leader (Hybrid)Location: St Neots, Hybrid only in the office once a weekClient Profile:

Our client, a leading international healthcare company, is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.Key Responsibilities

Motivate and support the team to develop positive relationships with customers to provide excellent customer service.Lead a Team of Customer Care AdministratorsCoach and Develop a High Performing TeamResolve complex customer queries and complete follow-up actions.Use bespoke IT systems to resolve and process customer orders and queries.Carry out various channel quality reviews and help your team develop using a coaching approach.Conduct regular 1-1s and performance reviewsAt peak times, take calls and handle customer enquiries.Assist with Recruitment with Customer CareCollaborate with colleagues to help us be the best we can be.Develop product and process knowledge to continue providing excellent customer service.Personal Specification

Previous Team Leader/Supervisor experienceFluent in spoken and written German and English.Willing to learn how to use a variety of bespoke IT systems.Positive and engaging communication skills.Flexible Coaching and feedback skills.Ability to work in a team, ask for help and trust colleagues.Ability to prioritise a varied workload.Take ownership and drive Team EngagementInterpret department, team and individual metrics for continuous improvement.Problem-solving skills to take the initiative and develop your knowledge.2-week Rotational Shift

Week 1: Monday to Friday, 09:45 to 18:00Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00Company Benefits

Contributory pension scheme of up to 6%Opportunity to buy and sell holidayContributory hospital and health cash planEye care vouchersFree monthly nutritional and personal care productsDiscounts at leading brands and retailersRole Details

Seniority level: AssociateEmployment type: Full-timeJob function: Customer ServiceIndustries: Telephone Call Centers

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