Are you passionate about yachts and possess a proven ability to solve problems with a customer-first mindset? On behalf of our client, we are seeking a dynamic and customer-focused Warranty Manager to join their team. This pivotal role involves managing warranty services for new yachts while ensuring customers receive the highest standard of support and solutions. If you''re driven, thrive in fast-paced settings, and are skilled at building strong relationships, this opportunity is tailor-made for you! Responsibilities In this role, you will:Act as the primary contact for warranty service requests related to new yachts.Coordinate labour, materials, subcontractors, and other key resources to resolve issues while maintaining transparent communication with customers and managing their expectations effectively.Process warranty claims, identifying opportunities to recover costs from suppliers or subcontractors.Provide valuable feedback to the Quality and Supply Chain teams to address supplier performance issues.Collaborate seamlessly with other departments to pinpoint root causes of warranty issues and implement corrective actions to prevent recurrence.Utilize advanced problem-solving methodologies such as 8D to identify and solve ongoing challenges.Keep track of warranty costs, preparing detailed and accurate reports when required.Occasionally provide out-of-hours support to ensure timely resolutions of critical warranty issues.Key Requirements Knowledge:Comprehensive expertise ..... full job details .....