Customer Service Advisor

Sandbach

£27,000 - £30,000 (DOE) + Bonus

Are you passionate about delivering exceptional customer service?

Do you thrive in a fast-paced environment?

Are you happy working in a team environment?

If so, we have the perfect opportunity for you. KPI Recruiting are looking for an experienced customer professional to join a small & friendly team. This is a fast paced environment, and will require a high level of accuracy as you will be processing high volumes of orders daily. We are looking for a dynamic, customer centric candidate, with a proven track record of accurate order processing and the ability to work to deadlines. 

Key Responsibilities:

• Process between 30 and 50 orders per day.
• Keep customers informed about their order status and delivery time frames.
• Make adjustments to repeat orders as needed.
• Handle customer inquiries and resolve issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to ensure timely order fulfilment.
• Provide feedback on the efficiency of the customer service process.
• Assist in the development and implementation of customer service policies.

Requirements:

• Experience working in a fast-paced customer service team.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software and tools.

For more information call (phone number removed) or email (url removed) 

INDCOM

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted