Berry Recruitment are NOW hiring for a committed and experienced Internal Service Administrator to work for a company in Milton Park, OxfordshireRole: Internal Service AdministratorSalary: 12.89 per hourLocation: Milton Park, OxfordshireHours: Monday to Friday, 8:30am - 4:30pmAs a member of the Customer Experience Team, you will be responsible for the coordination of service, repair and warranty activities from customer engagement through to completion, always ensuring excellent customer service and adherence to SLA''S and KPI''S.The after-sales administration process involves all aspects of customer service for instruments returned to the facility, including issuing return authorisations, quoting, order processing, account management and raising invoices.This is role mainly works with customers based in the UK and will work closely with our In-House Service Team as well as Technical Support Team. Key Responsibilities of the Internal Service Administrator:Produce quotes for customers as well as processing orders.Ensure customer service and warranty requests are responded to within KPI''s.Ensure the end-to-end service and warranty processes meets the SLA''s.Following up quote request to find out of customer wish to proceed.Issuing reminders to customers when instruments are due a service.Managing team mailboxes, assigning emails to the relevant team members.Develop and maintain relationships with key customers.Manage and resolve any unhappy or complaint customer ..... full job details .....