The FM Operations Team is going through an exciting transformation programme which has seen significant change in both structure and process as we mature our delivery model and we are now increasing our leadership team by recruiting a The Head of FM Compliance and Quality to focus on the strategic development of our central operating model. This role is accountable for developing, implementing, and overseeing the FM function’s technical policies and standards and ensuring that FM Operations adhere to legal, regulatory, and industry standards. With a proven track record of delivering in these key compliance areas, you will lead the strategic development and delivery of our operational central services, the programme management of our FM activity and take the lead on transformational projects which will shape and implement the FM Operating Model. Through the leadership and management of a highly motivated team of staff, you will also ensure the sound day to day running of the Operational function, working alongside the Head of FM Services, to shape and implement the FM Operating model.

Statutory compliance - Ensure the FM Operational activity complies with all statutory and legislative obligations, relevant laws, regulations, and industry standards related to facilities management.FM policies and procedures - Develop and implement the FM function’s technical and compliance policies and standards ensuring they are well-documented, trained effectively, and updated regularly as needed.Own the Operation Team’s quality management system, ensuring the team have access to up to date, accurate process, policy and guidance documents.Lead the strategic development of the Central Services function, ensuring it meets both current and future demands.Own and manage the strategic supply chain plan, focusing on delivering best practices, commercial efficiency, and operational effectiveness.Develop, embed, and maintain an effective programme management system to support the efficient delivery of all FM processes, including contractor performance, property inspections, and the management of vacant properties.Create and maintain internal reporting systems that provide relevant and timely data. Reporting should support the Operations function in managing service delivery, assuring the business of performance, and evaluating the supply chain.Contribute to organisational change and business improvement initiatives, developing and implementing strategies that enhance the efficiency and effectiveness of central services, including through improved technology use.Oversee the annual budget planning process and act as the owner of the Central Services budget, ensuring fiscal responsibility and alignment with operational needs.Proven experience in technical policy development and implementation, preferably in a leadership role.Strong understanding and proven experience of FM regulatory compliance requirements and industry standards.Proven experience in designing and implementing a quality management systemProven experience in leadership within facilities management or a related industry.Attention to detail and a proactive approach to compliance.Strong knowledge of relevant laws, regulations, and industry standards.Strong leadership and team management abilities.Expertise in supply chain management and implementing efficient programme management systems for FM processes.Experience in driving organisational change and improving central services through the use of technology.Solid skills in budget planning and managing financial responsibilities for central services.Degree in Facilities Management, Engineering, a related field or equivalent experienceThe Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our ''Project 1000'' initiative.We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DEandI Board to champion DEandI in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.If you''re excited to be part of a company that champions diversity and inclusion but don’t meet every requirement in the job description, we still encourage you to apply. Employment type

Full-time

Job function

Management

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