Overview

Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile streams aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream\''s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes (BACS, CHAPS, SWIFT, SEPA, and local clearing schemes in emerging market countries in Asia, Africa, Europe and LATAM).The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.Responsibilities

Provide technical and functional support for all payments and settlement platforms, covering cross-border payments, FX, BACS, CHAPS, SEPA, and SWIFT and local clearing schemes.Deliver 2nd and 3rd line application support to all relevant internal teams.Develop and maintain automation scripts (e.g., PowerShell, Python) to streamline payment monitoring, reconciliation, and reporting tasks.Support the analysis, testing, and implementation of new payment system functionality, schemes, and regulatory changes.Manage incidents, problems, and change requests in line with ITIL standards to ensure reliable payment processing.Act as liaison between technology teams, payment operations, and business stakeholders to communicate system issues, enhancements, and changes.Maintain high-quality system and process documentation to support business continuity and audit requirements.Prioritise and manage concurrent support tasks, ensuring critical payment activities retain focus.Coordinate with vendors, clearing systems, and financial institutions on system upgrades, patches, and incident resolution.Support mandatory scheme and infrastructure upgrades (e.g., SWIFT releases, CHAPS/BACS scheme updates).Provide technical input into client onboarding for payment and FX services, ensuring smooth integration and connectivity.Assist with regulatory and compliance reporting (e.g., FCA, AML, sanctions screening support).Collaborate with internal teams on client requirements, ensuring technical feasibility and alignment with payments infrastructure.Produce regular transactional and volume reporting across payments systems for operational and management use.All staff: Ensure compliance with the company\''s regulatory requirements under the FCA and adhere to the operational risk framework for your role, reporting breaches and escalating risk as required.To model and demonstrate the highest standards of integrity and conduct, aligning with Company Values and the FCA Code of Conduct.To adhere to internal policies and training, report breaches to Compliance or a supervisor, and participate in risk management processes as required.Act with integrity, due skill, care and diligence; be open and cooperative with regulators; treat customers fairly; maintain proper market conduct; and deliver good outcomes for retail customers.Demonstrate collaboration, adaptability, and proactive engagement in a follow-the-sun support model, including on-call support where required.Qualifications

Solid background in Windows and Linux/Unix OS, with strong SQL/Oracle database skills for investigating payments and transaction data.Experience in financial services or banking, ideally within payments, treasury, or FX operations.Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments and local clearing schemes.Familiarity with cross-border payments, FX settlements, and reconciliation processes. Working knowledge of FIX protocol and payment formats such as ISO PAIN001 and PACS008 is advantageous.Experience supporting payment gateways, messaging hubs, and settlement platforms in production; SWIFT connectivity experience is advantageous.Proactive issue management, with ability to identify root causes and drive improvements.Process-driven and ITIL-aligned with experience in Incident, Problem, and Change Management.Ability to work under pressure while maintaining accuracy and composure.Excellent documentation, communication, and stakeholder management skills across operations, treasury, compliance, and technology.Experience managing vendor relationships and third-party payment providers, including coordinating system upgrades and scheme-mandated changes.Understanding of regulatory requirements impacting payments (e.g., AML, sanctions screening, FCA reporting).Experience with API-based integrations and onboarding of clients/ counterparties into payment/FX systems.Experience with secure file transfer-based integrations.Experience in event-driven systems, messaging platforms and low-latency streaming is advantageous.Ability to work collaboratively in a follow-the-sun support model and provide shift/on-call support where required.Desirable: Bachelor\''s degree in a relevant field (Finance, Computer Science, Information Systems).Excellent verbal and written communication skills to explain complex technical issues clearly.Desirable: experience in a regulated environment with knowledge of risk and compliance requirements; collaborative, proactive, curious, resilient, and capable of building relationships and influencing others.About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world\''s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.For more information visit Role Summary The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO.

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