OverviewTechnical Support Representative - GraduateLocation: Cardiff, United KingdomSalary: Competitive + BenefitsRole Type: Full-Time, Permanent

What You’ll Be Doing

Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively

Train new users and deliver online demonstrations of our in-house software systems

Manage support inbox queries, filing completed tickets and ensuring prompt responses

Administer Office 365 licences, user accounts, and software deployments

Remotely connect to customer systems to diagnose and resolve technical problems

Use Microsoft Excel for data formatting and importing into databases

Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management

Assist with the testing and rollout of new software updates

Track and analyse recurring issues to improve long-term support outcomes

What We’re Looking For

A strong interest in IT and good working knowledge of both hardware and software systems

Awareness of current IT trends and a willingness to learn on the job

A customer-focused mindset with excellent communication skills

Ability to prioritise tasks and manage time effectively

A collaborative team player who thrives in a dynamic environment

IT-related qualification (preferred but not essential)

Ideally 1 year of experience in technical support and/or customer service

Why Join Computers For Flooring (Part of ClearCourse)?We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.

You’ll benefit from:

25 days annual leave + your birthday off

Private medical insurance (Bupa), including mental health and optical cover

Cash plan to support everyday health costs

Life assurance – 4x your base salary

Group income protection – 75% of salary for long-term illness

Enhanced parental leave and family wellbeing support via Peppy Health

Employee discounts and perks through Perkbox

Bike to Work scheme

Training budgets and reimbursement for professional qualifications

ApplyApply Now!

If you’re ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.

Why ClearCourse?

We’re a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK''s Best Workplaces For Wellbeing in 2023.

We’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

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