Retention Consultant Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private health-care provider, who is the Which? ''Recommended Provider'' for private medical insurance. The ideal candidate will be confident building rapport over the phone and via email, have good listening skills and interested in entering a career with progression within the Insurance sector. Benefits and Package for a Retention Consultant: Salary: £28,000 per annum, rising to £29,500 following the probationary period.Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pmContract Type: PermanentLocation: Taunton Benefits: Additional leaveCompany eventsCompany pensionCycle to work schemeDiscounted or free foodEmployee discountHealth and wellbeing programmeLife insuranceOn-site parkingPrivate medical insuranceReferral programmeStore discount Key Responsibilities of a Retention Consultant: Acting as a primary point of contact for retention queries for customers, intermediaries and Healthcare Partners.Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers.Undertake win-back strategies to reinstate cancelled customers, those opting out of auto-renewal or those considering cancellation to secure renewal or to offer alternative options within the companies risk appetite.Establish, develop and maintain relationships with intermediaries to support them with ..... full job details .....