Resident Liaison Officer - Epping / Loughton area

We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Epping and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in a social housing refurbishment project. This initiative aims to assist the client in achieving their net zero goals. So having some knowledge of decarbonisation and retrofit processes would be advantageous for this role!

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months +
• Occupied refurbishment and decarbonisation knowledge is also a must
• Strong health and safety knowledge
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Driving license is required

How to Apply:

If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.