Customer Service AdministratorSalary £26,561 pa 40 hours per week Huntington Cambridge PE29 7DHPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department.Your role may include:Main Duties and ResponsibilitiesRaising orders - Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders - Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule - Responsible for ensuring engineers are booked daily to capacity.Communication - Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration - Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings - Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General - You will be assigned to specific areas or tasks associated with ..... full job details .....