We are looking for an experienced Ticketing Operations Manager to join our team and lead the management, operation and development of Kew''s Ticketing functions. Responsible for ensuring a seamless and high-quality ticketing experience, this role oversees both on-site and online ticketing systems, helping to drive income generation, and ensuring compliance and effective reporting. Working collaboratively across multiple departments at both Kew and Wakehurst to maintain and optimise current ticketed operations, you will also play a central role in shaping future ticketing solutions as part of Kew''s Enhancing Visitor Experience (EVE) transformation programme, while inspiring and developing a small team to deliver operational excellence and outstanding customer service. Interviews are due to take place 11/12 December. As Ticketing Operations Manager, you will lead the delivery and continuous improvement of Kew''s ticketing operations in collaboration with the Digital Product Manager. Working in partnership with the Visitor Operations and Customer Care Teams, you will help ensure that every visitor enjoys a smooth, efficient and welcoming admissions experience through optimisation of the ticketing system and customer journeys. You will oversee administration of ticketed activities, ticketing configuration and data accuracy across all channels, maintaining compliance with relevant standards. The Ticketing Operations Manager also supports income growth across admissions, ..... full job details .....