Launch Your Career with Us! Are you organised, tech-savvy, and eager to learn? We''re offering a fantastic opportunity for a motivated individual to kick-start their career in IT or Project Management through a structured apprenticeship programme. Based in our office, you ll gain real-world experience, receive on-the-job training, and work towards an industry-recognised Level 3 or Level 4 qualification all while being supported by a friendly and experienced team. About the Role This is a varied and exciting apprenticeship where you ll support our team with administrative, client-facing, and coordination tasks. Over time, you ll develop key skills in areas such as project coordination, service delivery, and business support. Key Responsibilities While learning and developing your skills, you ll help the team with: Answer client phone calls and emails in a polite and professional manner. Log and manage support tickets Keep clients updated on ticket progress and help escalate issues when needed. Assist in scheduling monthly site visits Help coordinate diaries and communicate with clients to confirm visit times. Support the ordering of hardware Learn to create purchase orders and help track stock and deliveries. Assist with booking deliveries and managing returns. Help respond to inbound enquiries and arrange meetings for the sales team. Update client records and support the account management process. Order basic office supplies and help keep the office running smoothly. ..... full job details .....