Join us as a Customer Centricity Manager at Barclays, where you''ll be primarily responsible for delivering the development and embedment of a deeply customer-centric culture across the organiation - ensuring customer needs, expectations and outcomes are understood prioritised and acted on across BUK.To be successful as a Customer Centricity Manager at Barclays, you should have experience with:Great analytical and problem-solving skillsExperience designing and delivering cultural change programmes or customer closeness initiativesGreat communication and stakeholder management skillsYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role can be based in either Northampton or London. Purpose of the roleTo manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. AccountabilitiesDevelopment of customer level strategies and solutions that are tailored to customers'' needs.Subject Matter Expert in the applicable ..... full job details .....