Migrant Help have an exciting opportunity to recruit a Team Leader to join our team on a full time, fixed term until 1 December 2025 (with potential to be extended or made permanent) basis. In return, you will receive a competitive salary of £35,753 per annum. Location: Dover, Kent (Hybrid) About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Team Leader role: Part of the Eligibility, Advice and Guidance (EAGL) team, the Tier 2 Team Leader is a dynamic and supportive role at Migrant Help. The Helpline plays an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. Key responsibilities of our Team Leader: Undertake department specific duties to ensure smooth running of the Helpline, including answering adviser s queries, monitoring relevant inboxes and reacting to changes in service demand, delegating work appropriately and ensuring delivery of service Assist advisers with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma and raising concerns with the relevant authorities Motivate the team to work effectively and to ..... full job details .....