Ocean Clerk Egham £30K - £35K per annum Our client is seeking an experienced Ocean Clerk to join their team in Egham. You will be responsible for the operations and customs with both sea and air import shipments whilst overseeing the daily operational needs of the customers. You will:Process air and sea import shipments using CargoWise, ensuring all documentation and operational procedures are completed accuratelyPrepare and send customer quotations within agreed KPI timeframesCoordinate operational activities to ensure shipments meet required deadlinesMaintain clear and professional communication with customers to gather required information and meet their service needsEnsure all activities comply with relevant legislation and regulatory requirementsAddress customer queries or issues promptly, escalating where additional support is requiredProvide timely responses to all customer enquiriesLiaise with approved third-party providers to arrange the transportation of goodsIssue customer and overseas agent invoices within KPI timelines, in line with agreed tariffs and rates, while monitoring shipment profitability and PandLCarry out administrative duties in line with company policies and internal proceduresCollaborate with colleagues to deliver excellent customer service and support in achieving its business growth targetsThe ideal candidate will:Have excellent customer service skillsHave a minimum of 2 years'' experience working within a Sea and Air import role Have good ..... full job details .....