1st Line ServiceDesk Engineer

1st Line Service Desk Engineer, North London, 32K Nigel Frank are working with a leading business in North London that is investing in its technology function and looking to add a 1st Line Service Desk Engineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting a diverse range of users, and delivering an excellent customer experience. This position will require you to be on-site 5 days per week and they are looking to add to the team due to internal promotion. The position offers exposure to a broad range of technologies and the chance to grow your skills across device support, Microsoft 365, infrastructure, and networking. It''s an ideal opportunity for someone with a passion for IT support who enjoys problem solving, working with people, and learning in a fast-paced environment. Key ResponsibilitiesAct as the first point of contact for IT issues, providing technical support to end-users.Troubleshoot and resolve problems across Windows and macOS devices.Support mobile device management tools (e.g., Intune or Jamf).Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure.Monitor and manage tickets through the IT service desk system.Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided.Use remote support tools to deliver effective assistance where needed. Key Experience and Skills: Some prior experience in IT support, or a strong interest in developing a career in this area.Confident ..... full job details .....
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