Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About UsWe are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role OverviewWe are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes.You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key ResponsibilitiesTroubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms.Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents.Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.).Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades).Monitor system performance and proactively address potential issues.Maintain clear documentation for ..... full job details .....