OverviewTitle: Head of Services

Reporting to: Workplace Experience Director

Location: UK

Job PurposeThe head of services role is a senior subject matter expert for cleaning and associated services and is responsible for providing specialised knowledge and expertise for all cleaning operations and solutions with a focus on driving efficient, compliant and best in class service provision while upskilling our people.

Responsibilities

Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles.

Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions.

Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies.

Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients.

Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions.

On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation.

Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships.

Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent supporting other divisions activities, ensuring timely charging for services rendered.

Experience and Qualifications

Proven track record within integrated facilities management model

Provide support and guidance on sub services such as Pest and Landscaping and washroom services.

Minimum of 8 years of experience in the cleaning industry with 5 in a senior role

In-depth knowledge of cleaning best practices and regulations

Strong leadership and communication skills

BICs LTP Train the Trainer (Desired)

Strong Presentation Skills for client tender and conference presentations

Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI

Member of BICS (Desired)

Business process mapping, improvement and testing

Business, data and system analysis and management

Working Requirements

Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance.

Willingness to travel to various sites as required across UK

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