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Technical Support Engineer

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Sulaiman Alqudaibi Co. For GRP and Plastic Products2 days ago Be among the first 25 applicantsJoin to apply for the

Technical Support Engineer

role at

Sulaiman Alqudaibi Co. For GRP and Plastic ProductsRole Introduction

We are looking for anRole Introduction

We are looking for an

experienced

Technical Support Engineer who will travel to multiple customers sites, predominantly in the London area but with an expectancey to travel across the UK where required, to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be

customer obsessed

and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.

What You Will Do

As a Technical Support Engineer you will provide technical support to multiple customers and their end-users.When appropriate, you will act as a technical escalation route to our 1st line Service Desk.Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessaryTroubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.Creating / updating training materials, runbooks and knowledge base articlesEnsuring timely resolution of incidents in line with Service Level Agreements (SLAs).Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.Be available to travel the UK on a rota where necessary to support our UK customers.

What You Will Have

As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.A good understanding and knowledge of ITSM practices and proceduresGood knowledge of enterprise-level IT systems and servicesExperience in co-ordination of issue resolution to agreed service levels and targetsThe ability to self-organise and prioritise workloadExcellent communication and inter-personal skillsA proactive approach to self-developmentWillingness to travel at short notice and be away from home for extended periods.

What We Do For You

Wellbeing focused

Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional daysEmployee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth

- Regardless of where you are at in your career, were committed to enabling your growth personally and professionally

Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to goPerformance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the companyIncome protection insurance Providing you with support and assistance when you need it most

Recognition

Highlighting and rewarding the great work our people do

Performance and Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

we provide opportunities to help our people make a difference to the causes they care about

MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the fundingVolunteering Time Our volunteering leave scheme allows you to use your time to help those who need itPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one of the UK''s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK''s most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here

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