ServiceNow Administrator Platform Refresh Project SC Clearance Required We re seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment. You will play a key role in preparing, executing, and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations. Key Responsibilities Administer and maintain the ServiceNow platform during the refresh and upgrade cycle. Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards. Manage clone, backup, and restore activities in preparation for the refresh. Validate integrations, customizations, and business rules post-upgrade. Troubleshoot and resolve issues identified during testing and deployment. Work with stakeholders to document processes and communicate upgrade timelines. Implement configuration and performance improvements post-refresh. Ensure security, access controls, and compliance remain intact throughout the project. Skills and Experience Proven experience as a ServiceNow Administrator (2 4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ..... full job details .....