Customer Success Executive - Fully remote - 30 hours per weekOur client is one of the leading online marketplaces for tailormade travel and are seeking a Customer Success Executive to join their team. The role is a 12 month temporary contract and you will be working 30 hours per week with a salary of up to 33,500 pro rata dependent on experience.Customer Service Executive responsibilities: Assist customers with travel advice, bookings, and questions across phone, video, email and social channels Deliver confident, thoughtful service that anticipates needs and inspires trust Build lasting relationships with local agencies worldwide Handle feedback and complaints with empathy and precision Collaborate with internal teams and agencies to provide timely, fair solutions Monitor and respond to reviews on platforms like Trustpilot, Customer Service Executive skills required: Solid experience in customer service or travel industry Excellent communication skills both written and verbal - German is a bonus Calm under pressure, with excellent interpersonal skills Experience handling complaints and intercultural communication Familiar with Google Suite, project management platforms Additional information: Fixed term contract - 30 hours per week inclusive of 4hrs work on Sundays A well set up remote work environment and supportive team 26 days holidays per year + public holidays Salary up to 33,500 pro rata dependent on experience ..... full job details .....