Digital Customer Support Technician ApprenticeDo you have a passion for IT and helping others? Are you ready to turn your passion into a career?Customer Support Executives play a vital role in our future success. We place great importance on our customers'' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.Location: Leicester, East Midlands - Office based (1 day WFH after successful training period)Salary: National Apprenticeship WageHours: Monday - Friday, a variation of standard office hoursAbout the CompanyOur client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.About the RoleAs a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include:Efficiently responding to inquiries via live chatTaking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the processEscalating complex issues to senior team members (product specialists) and developers by logging support ticketsCreating accurate instant set-ups via live chat, sharing articles and creating snippetsEnhancing our ..... full job details .....