One of my local goverment clients is seeking a proactive and customer-focused Triage Officer to join their dynamic Housing Solutions Service team. This is an excellent opportunity for someone with a strong background in housing advice, homelessness prevention, and public sector customer service. Key Responsibilities: Deliver a customer-friendly experience, resolving housing needs at first contact. Provide personalised housing advice across various channels in-person, telephone, and email. Accurately record client information on relevant Council IT systems, ensuring compliance with statutory data requirements. Manage and respond to front-facing service responsibilities including inboxes, web forms, calls, and outreach surgeries. Liaise with key external partners such as hospitals, probation services, police, and housing departments. Coordinate appointment schedules for duty teams, visiting officers, and tenancy relations officers. Requirements: Experience in a housing or homelessness advice role (preferably within a local authority). Strong communication and interpersonal skills. Proficiency in managing multiple digital systems and handling data input accurately. Ability to handle complex client issues with empathy and professionalism. Familiarity with public sector processes and external partner liaison is advantageous. If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd. ..... full job details .....