The main purpose of the role is to ensure the Underwriter s and the Review, Booking and Funding team are working in accordance with UK policy rules and regulatory requirements, whilst maintaining Service Level Adherence targets. Supporting the development of both teams from an individual and a business growth perspective.PRINCIPAL ACCOUNTABILITIES:• In conjunction with the Compliance Team, undertake statistically representative sampling (proposal reviews) of deals paid out• Manage Underwriters to ensure they are underwriting company proposals in accordance with credit policy rules, retail portfolio quality and service level adherence targets• Pre-emptively reviews Underwriting work queues in accordance with agreed work queue status review targets; takes appropriate action to ensure team and individual• Underwriter adherence to (time bound) service level agreement and service level intention targets • Acts as escalation point for inbound dealer and Account Manager enquiry calls in the event they cannot be resolved by Underwriters• Ensures Credit Director is aware of potential issues associated with proposal backlog• Works with IT resource(s) and the IT vendor to develop business rules that underpin the Proposal Management System (Genus) work queues• ensures Underwriters are sufficiently trained in the use of the Proposal Management System (Genus) and supporting business process• Works with the Management Information System Coordinator to develop department specific management ..... full job details .....