Internal Job Title:

Global IT End-User Support SpecialistBusiness: Lucy Zodion LtdLocation:

Sowerby BridgeJob Reference No:

3932Job Purpose:The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all Lucy companies. The role will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit and benefit from the full range of services available to them (e.g., User hardware, Operating Systems, Applications, End-User Devices). The success and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience.Business Overview:Lucy Zodion is an industry leader in advanced street lighting controls, power distribution and electric vehicle (EV) supply solutions. Our products assist customers with energising urban and highways infrastructure from the ground up. Our range includes photocells, power distribution enclosures, EV connection feeder pillars, isolators, cut outs and switchgear.Key Accountabilities:Responsibilities:Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects)Provide enhanced and expedited support to VIP and critical business usersWork with other team members to continually improve all aspects of IT services that deliver value and enhanced the end-user experience.Work closely with global business users and teams to exploit existing and new technology. Identify and exploit opportunities for automation and digitization of key processes and activities.Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support.Keep up to date with the release cycle for key applications and ensure compatibility with the existing environmentTroubleshoot hardware issues and perform upgrades based on performance monitoringProactively seek out opportunities for continual improvement. Own and progress these opportunities ensuring maximum value is achieved.Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team.Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impactBuild and maintain effective and trusted relationships with colleagues, to aide IT support and the delivery of high standards of serviceCreate and update Knowledge Items and other relevant documentationQualifications:Minimum Qualifications, Knowledge, and Experience2+ years’ experience in an IT End-User Service or Desktop Services roleITIL3/ITIL4 Certification, or 1+ years’ equivalent experience in an IT Service ManagementExcellent knowledge of Office 365 and MS Operating SystemsUse of and understanding of IT Tools, Active Directory, Azure AD and ExchangeBreadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User TechnologiesExperience using ITSM tools such as ServiceNowProven ability to troubleshoot and resolve both hardware and software technical issuesAn enthusiastic commitment to delivering and maintaining a positive End-User Experience.An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something bigExcellent customer relations skillsExcellent communication skills, both written and verbal, together with polite telephone mannerFriendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledgeWell organised and able to prioritise workloadCollaborative and community focusedFriendly and positive attitudeExperience of Microsoft 365 Deployment and OperationsAn understanding of Microsoft Azure Cloud Eco Systems and ServicesBYOD/MDM Deployment and SupportAn understanding of Information Security and Cyber Security fundamentalsDoes this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

#J-18808-Ljbffr