Aka Recruitment are excited to be working with a fantastic client of ours to bring you this exciting Sales Project Manager position. Working within the Customer Experience team, you will play a pivotal role in supporting the branch network, sourcing hard-to-find parts, developing sales capability through training initiatives, and delivering exceptional customer service. Working hours are based on a 42.5 hour contract, salary basic starts at -38,000. This role can be based throughout the Midlands or Yorkshire, you must have aftermarket parts experience for this role Job Duties Include:

• Support customers and branch teams in sourcing hard-to-find automotive parts
• Assist with Sales Academy initiatives and training programmes across the business
• Handle inbound customer support and sales enquiries professionally and efficiently
• Provide product information, order support, and issue resolution relating to parts supply
• Work closely with branch teams to ensure a seamless customer experience
• Maintain high service standards and response times
• Act as a key link between branches, suppliers, logistics teams, and internal departments
• Share insights on recurring issues, product gaps, and customer requirements
• Support process improvements to enhance service delivery and operational efficiency
• Promote current offers and promotions to customers
• Liaise with logistics teams to ensure parts are delivered on time
• Provide branch phone cover and additional support where required
• Represent the business professionally and uphold company values at all times

• Previous experience within sales support, customer service, parts sourcing, or a similar automotive role
• Strong problem-solving ability with a proactive and solution-focused mindset
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work effectively under pressure
• Strong organisational skills and attention to detail
• Comfortable supporting or delivering training sessions
• Good commercial awareness and customer focus
• Knowledge of MAM, Auto Part OE Catalogues and Parts Link systems
• Strong supplier and automotive parts knowledge
• Computer literate with good IT skills
• Full UK Driving Licence with a maximum of 6 points

• Join a well-established and successful automotive business
• Varied and rewarding role with real responsibility
• Opportunity to support and influence branches across the network
• Supportive working environment
• Ongoing training and development opportunities
• Genuine career progression prospects
• Opportunity to make a significant impact within the Customer Experience team

This is an excellent opportunity for an experienced and customer-focused automotive professional looking for their next challenge within a thriving business environment. To apply for this role, send your CV in confidence to us here at Aka Recruitment , job reference for this role is Aka3834