Client Partner - Consumer

Join to apply for the
Client Partner - Consumer
role at
Brillio
About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio is known for its world-class professionals, referred to as "Brillians", and its commitment to client satisfaction.
The
Client Partner
position is a key role within the Brillio Customer Success team for the United Kingdom, responsible for driving sales and business development strategies, and executive relationships for Consumer Clients. The Partner will drive superior customer experience and revenue growth, working with and leveraging corporate and internal digital groups. The individual will establish and maintain relationships at the CXO level and create long-term strategic partnerships within the client portfolio. The role is supported by a team of practice managers to help create the customer experience and delivery excellence. The Partner will act as a “trusted advisor” with a mix of strategic business and technology experience. With Brillio’s presence in the Digital Transformation space and an entrepreneurial culture, this position offers a dynamic growth opportunity to contribute to a rapidly growing company.
Responsibilities
Establishing and managing client relationships at all levels
Building trust and leveraging client context by understanding the client''s overall business goals and culture
Positioning Brillio as a Strategic IT partner and identifying new avenues to partner, implement and deliver within the account
Managing the account PandL and high-level delivery responsibility
Mapping Brillio’s capabilities and solutions to client requirements
Building newer relationships with multiple pre-eminent Consumer brands
Qualifications
Proven track record of delivering growth with Consumer services clients (5M+) and driving strategic partnerships
Creative, street-smart, optimistic person capable of bringing innovative solutions and leading by example
Working knowledge of one of the following areas: Product Engineering, Cloud, Analytics, or Digital technologies for customer insights
Senior executive presence and credibility – ability to engage senior-level executives and enable business change
Excellent communication and facilitation skills
Exceptional client management skills and business development and delivery experience
Experience in a global service delivery model
Critical Leadership Qualities
Customer Advocacy - Ensures customer success on business priorities through strategic advice and market-leading solutions
Owner’s Mindset - Deeply committed to Brillio’s success and acts in the firm’s best interest
Innovation Ethos - Embraces ambiguity and relentlessly innovates to enable growth
Execution with Pace - Delivers high-quality results amidst changing expectations
Big Picture Thinking - Defines shared success and sets bold targets
Winning Through Teams - Fosters collaboration and empowers teams to raise their game
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
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