Job Title: Quality Assurance OfficeLocation: London Hybrid 3 days a week in the officeSalary: Up to 60,000Hours: Monday - Friday 9 am - 6 pmBenefits:25 Days HolidayPension schemePrivate healthcareDiscretionary BonusOther flexible benefitsAbout the role of Quality Assurance Officer:Reporting to the Senior Compliance Officer, the Quality Assurance Officer is responsible for Quality Assurance across the Buy to Let and Bridging Lending teams.Performs quality assurance activities within the compliance monitoring plan.Maintain quality assurance policy and procedures and support the Senior Compliance Officer in day-to-day assurance activities.Responsibilities required for the role of Quality Assurance Officer:Operates an independent quality assurance roleCustomer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessmentsCall Listening - pre-completion calls and servicing callsAll third-party due diligence activities - broker registrations, solicitors panel and other third partiesPerforms ongoing oversight of quality assurance activities performed by outsourced third partiesAssesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwritersUtilises management information to highlight business areas for quality workUndertakes ad hoc quality assurance activities, case/account investigationsHighlights business strengths and weaknesses, ..... full job details .....