OverviewWe are looking for a

FUN, PASSIONATE and EXTROVERTED Meeting and Events Manager

who wants to join our

Fantastic Meeting and Events Team

at

Pullman London St Pancras !

The successful candidate will head the Meetings and Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies—providing excellent customer service at all times to all customers.

You will lead a team including a Senior MandE Executive, two MandE Executives and an MandE Co-ordinator in planning and executing meetings, events and conferences for up to 446 guests, from start to finish. You will work closely with clients, agents, and team members to ensure seamless coordination and delivery of all aspects of events.

This role requires a proven track record of accomplishment in event management. We are part of a global brand of 155+ hotels worldwide and part of Accor, Europe’s largest hotel company with 5000+ hotels. The successful candidate will be highly organized, creative and driven, and will be joining a vibrant sales team with 17 individual event spaces including the Shaw Theatre.

Your role will include managing and directing all aspects of the Meeting and Events Sales department including leading, developing and motivating a high-performing team to meet and exceed the budget and maximise conference and events revenue and profit, through active selling and commercial management techniques.

Responsibilities

Diary Management to ensure the Business on the Books is the most profitable for the hotel

Establish yielding policies for optimizing meeting space with FandB, Sales and Revenue Management

Coordinate meeting organiser and client show rounds to hotel

Ensure all enquiries are dealt with promptly and in line with Accor standards

Set daily/weekly targets for the team

Proactively phone existing clients for repeat business

Participate in weekly/monthly revenue meetings, ensuring outputs take “total revenue” into consideration

Monitor and share revenue trends to support revenue-driving actions, including forecasts, channel delivery, pace, market segments, Turn Down, SpendPAR, Conference measures

Develop SOPs and monitor to ensure they are in place

Competitor board spotting

Participate in client events in the hotel in conjunction with sales department

Coordinate and implement conference or promotional offers within the conference/meeting/events market in line with hotel strategy

Recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member

QualificationsKey Skills and Behaviours required:

Organisation and time management skills

Strong leadership qualities

Strong communication skills both written and verbal

Administration and problem solving skills

Ability to work to deadlines

Customer focused

Attention to detail

Creative

Driven towards maximising sales and meeting departmental budgets

Use of OPERA Cloud and Delphi system is preferable

Benefits

Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year

Employee benefit card offering discounted rates in Accor Hotels worldwide

Free meals on duty and access to hotel Gym

Up to 33 days of annual leave per annum

10% Annual Bonus

Salary: £46,360 per annum plus 10% annual bonus

Additional information

The successful candidate must already have eligibility to work in the UK

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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