A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects. Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. Full driving licence and access to your own vehicle required. As the IT Assistant you will be responsible for: Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tabletsSet up workstations and user accounts in a Windows environment with access to multiple sites and applicationsTrain staff on systems, including Microsoft Office and firm-specific softwareAssist the IT team with projects, system implementations, and reporting, including Power BI and AI solutionsMonitor and respond to support queries, ensuring high-quality service deliverySupport induction and training for new employeesContribute to continuous technological improvement and maintain awareness of cyber essentials The successful IT Assistant will have the following related skills / experience: Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networkingExperience with ActionStep, NetDocuments, or advanced P4W/Tikit preferredProven experience in 1st and 2nd line IT support, handling multiple enquiries efficientlyAbility to troubleshoot hardware, software, and network ..... full job details .....