We''re looking for a dynamic Client Services Team Leader who thrives in a technical environment and has a passion for delivering exceptional client service. You''ll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role. Hybrid - 4 days in the officeBenefits:5% EE with 5% ER pension24 days (rising to 25 in 2024) holidays plus public bank holidaysLife Assurance - 3x coverGroup Income Protection - 26 week deferred period, 50% of salary for up to 5 yearsEmployee Assistance ProgramCycle to Work - Flex Self FundedTechscheme (White Goods) - Flex Self FundedGym Membership discount vouchers - Flex Self FundedDiscounts/Perks - Flex Self FundedLearning - not work related - Flex Self Funded AboutOur client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery. Key ResponsibilitiesTeam Leadership and ManagementLead and develop a team of 4-6 Client Service CoordinatorsManage workload distribution and maintain appropriate staffing levelsConduct appraisals, training, and ..... full job details .....