Agilis Search is proud to be partnering with a highly reputable business in Bury St Edmunds who are looking to appoint a Head of IT on a permanent basis. As an experienced IT operations leader, you will take ownership of business-critical technology services across the organisation.The successful person will be a visible and approachable leader who enjoys balancing strategic thinking with hands-on IT operational management. You''ll be comfortable working closely with senior stakeholders, leading technical teams, and ensuring a consistently high-level of service across the organisation.This opportunity would suit someone who thrives in a fast-moving environment, enjoys solving problems, and can confidently manage both day-to-day operational issues and longer-term improvement projects.What you''ll be doingLeading, mentoring, and developing an IT support and infrastructure teamOverseeing infrastructure, networks, security, hardware, and end-user technology services Ensuring high levels of system availability, reliability, and user satisfaction Managing support for devices, connectivity, printers, collaboration tools, and business systems Acting as the key IT contact for business stakeholders and external partners Building strong relationships with vendors and internal teams Supporting continuous improvement initiatives and operational Best PracticeManaging and improving support processes, SLAs, and operational performance metrics Managing budgets, resources, and IT governance ..... full job details .....