Role: Customer Insight and CX AnalystSalary: Up to 40,000 DOE + benefitsTerm: PermanentLocation: Altrincham 2 days per week hybrid workingHours: Mon-Fri This is a great opportunity for an experienced Customer Insight and CX Analyst to join my contact centre clients growing team. Hybrid working out of one of their offices in Altrincham.PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN CONTACT CENTRE INSIGHT ANALYTICS. Do you have a passion for Customer Excellence?Are you a great storyteller?Are you experienced using SQL and PowerBI? The Customer Insight and CX Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships. The Customer Insight and Speech Analyst role duties include:Gathering dataAnalysing dataIdentifying pain pointsTroubleshootingCreating reports and dashboardsPresenting insightsMaking recommendationsCollaborating with cross-functional contact centre teamsSupporting CX initiativesMonitoring effectivenessContinuous ImprovementExploring new data sourcesRefining analysis methods The Customer Insight and CX Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies. Experience working with ..... full job details .....