Customer Service - Personal Banker, Mobile Branch Lead

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Customer Service - Personal Banker, Mobile Branch Lead

role at

RBSCustomer Service - Personal Banker, Mobile Branch Lead

Join to apply for the

Customer Service - Personal Banker, Mobile Branch Lead

role at

RBSGet AI-powered advice on this job and more exclusive features.Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Personal Banker, Mobile Branch Lead

If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from youWe’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking servicesCrucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher trainingThis job does not meet Skilled Worker visa sponsorship requirements

What you''ll do

Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.

We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.

Day to day you’ll be:

Processing all customer branching transactions and making sure that customer records are up to dateDeveloping relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and servicesBuilding and maintaining a thorough understanding of the local community, community hubs and key stakeholders

The skills you''ll need

You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 license, but if you don’t, we''ll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.

Additionally, you’ll need:

A passion for customer service and strong attention to detailThe ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goalsStrong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful wayThe ability to work independently and on your own initiative

How we''ll reward you

You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

You’ll also benefit from:

A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programmeA generous holiday entitlement of 33 days, pro rata for hours workedA monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Finance and SalesIndustries BankingReferrals increase your chances of interviewing at RBS by 2xSign in to set job alerts for “Personal Banker” roles.

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