Join us as a Customer Outcomes and CX Reporting Senior Manager at Barclays, where you''ll lead the design, implementation, and continuous evolution of customer experience and outcomes reporting across the organisation. This pivotal role provides a unified, data-driven view of customer experience, translating insight into impactful reporting and executive-level storytelling that drives a culture of evidence-based improvement.In this role you will be responsible for board and regulatory reporting, including oversight of reporting on our Consumer Duty embedment, customer outcomes, and complaints. Designing and delivering actionable dashboards and reporting frameworks that surface key insights and drive strategic decisions. This includes leading the development of joined-up views of customer experience, connecting data across journeys, channels, and touchpoints. You will be championing continuous improvement through evidence-based recommendations and performance tracking.To be successful as a Customer Outcomes and CX Reporting Senior Manager at Barclays, you should have experience with:Good analytical and problem-solving skills, with the ability to distil complex data into clear, compelling narratives.Proven ability to communicate effectively with both technical and non-technical audiences, including senior stakeholders and board-level executives.Good stakeholder management and influencing skills, with experience navigating complex organisational structures.A passion for ..... full job details .....