1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Senior Recruitment Manager at VCCP - Design and Creative, Creative Services and Production

**This role is an initial 3 month contract with a view to go permanent**The Big Picture:VCCP is the Challenger Agency for Challenger Brands. An independent, 1,250-person strong creative company, that exists to transform its clients fortunes by disrupting the categories they operate in.VCCP is fully integrated, with deep capabilities in data and analytics, brand strategy, communications, customer experience, media, production and distribution. The company was founded in 2002 in London, with offices in New York, San Francisco, Singapore, Shanghai, Sydney, Madrid and Prague.Our London office has been shortlisted for Campaign magazine’s Agency of the Year almost every year for the past decade, topping the new business table 9 years out of the last 10.Our Culture:The VCCP Group has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes:Take pride in their workAn honest approachBe un-precious and able to recognise that a good idea can come from anywhereTake responsibilityOur Purpose:So what do we actually do? Put simply we exist to transform the fortunes of our clients by challenging and disrupting the categories they operate in. It’s why we describe ourselves as ‘the challenger agency for challenger brandsABOUT THE ROLE:As part of our Reception and Front of House team, you will be committed to ensuring best in class service, delivery and communication at all times to our clients, guests and VCCP Partnership teams. You will be a driving force behind our slick image and polished office operation which is utterly vital in keeping our clients, visitors and staff happy.You will pay high attention to detail regarding our brand and vision, and be responsible for its smooth running with our other Receptionist and Front of House co-ordinators.Our Receptionist shifts are currently: 7.45 am - 4.15 pm and 10.30 am – 7.00 pm so you could be doing either of those shifts.** Flexibility is required to support the needs of our business**KEY RESPONSIBILITIES:Main number calls: ensure all calls are promptly answered. Maintain the utmost level of confidentiality while remaining professional and helpful.Guest experience: professional guest greeting and recognizing regular clients and guests.Other daily duties include meeting room checks; ordering breakfast items for our kitchens, assisting with staff and client travel; organising couriers and floristry requests; coordinating our weekly beauty treatments and massages, organizing security passes (activation and deactivation for starters and leavers), organising catering/refreshments and associated budget/financial responsibilities.With our Receptionist and Front of House team, ensure our Front of House reflects our brand and best in class service with meticulous attention to detail - our Reception/FoH needs to be a slick operation and create the best first impression.Meeting rooms: oversee the agency’s meeting room system, assist with requests or conflicts and organise catering/refreshments.Co-manage our FoH team ensuring that they also uphold our high attention to detail, are punctual, professional and welcoming.Work with senior staff members to constantly improve Reception and ensure we are always providing the highest standard of hospitality to VIP clients.Receive consistently high levels of internal and external client satisfaction.Constantly strive to improve VCCP delivery, service levels and processes.Build successful partnerships with clients, guests and colleagues, cultivating best in class relationships.SKILLS and EXPERIENCE:Experience working in either a service, hospitality or luxury role, preferably in a dynamic and fast paced agency environment with exposure to a high volume of calls and guests.‘Concierge’ level of attention to client and guest servicing. Friendly, welcoming, attentive and professional. Confident in dealing with clients, guests and staff in a professional yet friendly manner.A strong problem solver with a strong bias to action.Strong interpersonal skills, including excellent written and verbal communication skills.Demonstrated natural ability to multi-task and to set and implement priorities - to work at a fast pace where change is constant and demanding, to tight deadlines without compromising on quality or high service levels.Alert, proactive, on-the ball and motivated.Able to stay calm under pressure with good time management and exceptional organisational skills, integrity and great follow through on tasks.The ability to think on your feet with an eye for detail and presentation.An integral collaborator who cares about contributing to our culture.ATTITUDE:A passion for all things creative and advertisingResilience to keep going in a fast paced environmentStrives for excellenceApproachable and personableBuilds rapport and is able to quickly establish excellent working relationshipsTeam playerIf this sounds like you and you share our challenger spirit, then we would love to hear from you!VCCP DEandI STATEMENTWe believe that DEandI is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via

joinus@vccp.com .CRIMINAL RECORDS INFORMATIONAs part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.**Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP**Seniority level

Seniority level Entry levelEmployment type

Employment type ContractJob function

Job function Customer Service, Administrative, and AdvertisingIndustries Advertising ServicesReferrals increase your chances of interviewing at VCCP by 2xSign in to set job alerts for “Contract Coordinator” roles.

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