Job Title: Housing Repairs Customer Service Advisor - Location: Newham, London Contract Type: TemporaryHours: Mon - Fri 9-5Rate: 18.92 PAYE hourAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you!About the Role:As a Repairs Customer Services Advisor, you''ll play a vital role in delivering top-notch front-line services within our Repairs Contact Centre. You''ll be the first point of contact for our customers, helping them navigate their service requests with ease and efficiency.Key Responsibilities:Handle a variety of service requests, offering guidance and support related to repairs within Housing Services.Promote the council''s online services while ensuring a ''right first time'' ethos in your service delivery.Maintain high standards of customer interaction and communication, addressing sensitive enquiries with professionalism and empathy.Collaborate with the customer services team to enhance service quality and responsiveness. What We''re Looking For:A clear understanding of customer service principles and the ability to deliver value-driven services.Excellent communication skills, both verbal and written.Strong problem-solving abilities and a proactive approach to service challenges.A commitment to equality and diversity in all interactions. Ready to Make an Impact?If you''re excited about helping others and believe you have what ..... full job details .....