Within the Membership Services and Constitution Department at Unity House, London, you will contribute to the delivery and continual improvement of data-driven, customer focused membership services, increasing member satisfaction and improvement to retention rates. To succeed in this new role you will need: Proven ability to supervise, motivate and lead a team of administrative staff Demonstrable experience in the use of databases, including an understanding of database processes and the production of tailored reports Ability to gather, analyse, interpret information and use the information effectively Experience of providing excellent service to a wide range of service users including third party service providers, trade union members and trade union officers and other trade unions; Effective oral and written communication skills, including experience of complaint handling; An ability to plan, prioritise and organise your workload to meet required deadlines; A strong understanding of the General Data Protection Regulations (GDPR) and data confidentiality issues In return we can offer you a friendly working environment, a final salary pension scheme, and generous annual leave. The closing date for receipt of applications is Friday 29 th August 2025 at 16:00 hours. Applications are only accepted on the attached form. ..... full job details .....